Our friendly and knowledgeable team of nutritionists give bespoke, free advice and support to pet owners and stockists and provide product information and recommendations to veterinary nurses and vets. We can be contacted via email, live chat or telephone.
We’re not a call centre and we won’t push products just to make a sale. As pet owners ourselves, we want to make sure your pet gets the best food, and you get the best advice. We own several dogs and a menagerie of other animals between us (including rabbits, cats and horses). Between the six of us in the team, we have over 50 years’ combined experience!
We have backgrounds in zoology and animal science but we hope pet owners will also be assured that our advice is always up to date. We’re involved in continuous education courses, in everything from behaviour and canine massage to, of course, nutrition!
We also attend regular veterinary congresses and webinars and the information we get from these lectures is based on the most recent research on nutrition. We’re then able to take this back to the office and put it to good use on the helpline.
Many owners comment that they don’t like to ‘bother us’ by calling, but this is what we’re here for and what we love doing! We don’t give ‘blanket advice’: each pet is an individual and we tailor our advice depending on their needs.
UK & Northern Ireland: 0800 083 66 96
Republic of Ireland: 1800 836696
Chat with our advisors via our instant messaging service.
Email your query directly to our Nutrition Team. We aim to reply within 24 hours.
Pet Nutrition Articles
Read our collection of nutrition advice articles written by John Burns and his Pet Nutrition Team.